General Inquiries
For general questions and information, please reach out to us at:
📧 info@auto-bridge.netCustomer Support
For help with your AutoBRIDGE products and services, contact:
📧 contact@auto-bridge.netSales and Partnerships
Interested in our solutions or partnership opportunities? Connect with us at:
📧 sales@auto-bridge.net
Privacy Policy
Bridge Works Software (“we,” “our,” or “us”) values your privacy and is committed to handling personal information in a transparent and responsible manner.
This Privacy Policy describes how information may be collected, used, and protected when you access or use our services, including our website auto-bridge.net and the AutoBRIDGE application (collectively, the “Service”).
Bridge Works Software is a single-member limited liability company registered in the Arab Republic of Egypt and operates in accordance with applicable Egyptian laws and regulations.
By continuing to use the Service, you confirm that you have reviewed this Privacy Policy and understand how information is handled in relation to the Service.
To ensure transparency, the following terms are defined as they apply within this Privacy Policy:
Bridge Works Software: Refers to Bridge Works Software (Tax ID: 766-325-601, CR: 243071), a single-member limited liability company registered in Cairo, Egypt. Established on 29/09/2024 under Law No. 72 of 2017, the company is authorized for software development, database operations, and information system distribution.
Address: 7 Kom Ghorab, Old Cairo, Cairo, Egypt.
Service: Refers to the AutoBRIDGE application (Revit Add-on), the website (auto-bridge.net), and all associated technical support and resources provided by Bridge Works Software.
Personal Data: Any information that can directly or indirectly identify an individual, such as names, email addresses, and account credentials. This also includes technical identifiers used for secure license validation.
Hardware ID (Device Fingerprint): A unique, non-reversible cryptographic hash generated from specific device components (Motherboard, HDD, and NIC) used exclusively to verify software license authorization and seat management.
Cookie: A small data file stored on your device to remember preferences, manage login sessions, and provide website analytics to improve user experience.
Device: Any internet-connected hardware (PC, laptop, or workstation) used to access the AutoBRIDGE application or website.
Third-Party Service: Professional infrastructure or services integrated into our platform, such as Google Firebase for secure data hosting or payment processors for transaction handling.
We gather both personal and device-related information when you interact with our services, including when you register, place an order, or use our add-ins. This data includes:
Personal Information:
- Name or Username
- Phone Number
- Email Address
- Password (Stored as a secure, one-way cryptographic hash)
- Payment Information (Handled exclusively by PCI-DSS compliant secure payment providers; Bridge Works Software does not store your credit card details).
Device Information (collected for license validation):
- NIC (Network Interface Card) MAC Address
- Motherboard Serial Number
- Hard Disk Serial Number
Privacy & Security Note: To ensure data privacy, these hardware identifiers are converted into a non-reversible cryptographic hash (Hardware ID). We do not “read” your system logs or track user behavior; this digital fingerprint is used solely to verify that the software is running on an authorized machine in accordance with your license seat.
Any of the information we collect from you may be used in one of the following ways:
- To Personalize Your Experience: Your information helps us better respond to your individual needs and preferences, enhancing your overall experience with our service.
- To Improve Our Service: We continually strive to enhance our service offerings based on the information and feedback we receive from you.
- To Improve Customer Service: To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
- To Process Transactions: We use your information to process and fulfill your orders, manage payments, and deliver the products or services you have purchased.
- To Administer Promotion, Survey, or Other Site Features: We use your information to manage and conduct various interactive features, ensuring you can participate and benefit from these activities.
- To Manage Licensing and Activation: We use device-related information to manage the licensing and activation of our software products, ensuring compliance with our licensing terms as defined in our Terms & Conditions.
- To Send Periodic Emails
We receive some information from third parties when you contact us. For example, when you submit your email address to us to show interest in becoming our customer, we receive information from a third party that provides automated fraud detection services to us. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
Accessing and Updating Your Information
You have the right to request access to, update, or correct your personal information. Depending on your relationship with us, this may include:
Customer Requests
- To update, correct, or delete your personal data, please contact us directly. Upon receiving your request, we will take reasonable steps to verify your identity before granting access or making corrections.
- If you wish to delete your account and personal information, please note that some records may remain in non-erasable forms (e.g., backup copies) due to technical constraints. However, we will ensure that active databases are updated, and non-essential data is deleted as soon as technically feasible.
Employee and Applicant Requests
- Personnel information may be updated or corrected as per our internal policies. For more information, employees or applicants can contact our HR department for assistance.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. When no longer needed, data is securely deleted or depersonalized to prevent identification.
We will collect personal information that you submit to us. In addition to some hardware related information such as: Motherboard Id, NIC physical address, and Hard disk serial number. We may also receive personal information about you from third parties as described above.
Email Communications
By providing your email address, you consent to receive communications from AutoBRIDGE, including order updates, service notifications, and promotional content. You may unsubscribe from promotional emails at any time by clicking the opt-out link in the email footer. We do not send unsolicited commercial emails, and any data provided will be used strictly for authorized purposes.
We may use your email address for custom audience targeting on social media (e.g., Facebook) to display relevant advertising content. This only applies if you have opted into receiving such communications from us.
We implement industry-standard security measures to maintain the safety of your personal information and protect it against unauthorized access, alteration, or deletion.
Encryption: We use AES-256 encryption for all sensitive data at rest and ensure all data in transit is protected via TLS/SSL encryption. After a transaction, your private financial information (credit cards, financials, etc.) is never kept on our files; these are handled exclusively by PCI-DSS compliant secure payment providers.
Access Control: Access to your data is strictly limited to authorized personnel via Multi-Factor Authentication (MFA). Access is granted only to essential technical staff solely for service delivery, license management, and technical support.
Infrastructure Security: Our infrastructure providers (such as Google Cloud) maintain world-class security certifications (ISO 27001, SOC 2/3) to ensure the physical and digital safety of our backend systems.
Safeguards: We maintain physical, electronic, and managerial procedures to help safeguard and correctly use your information. While we use reasonable and industry-standard efforts to protect your personal information, we recognize that no security system is foolproof. We perform regular security reviews and audits to ensure your data is safeguarded to the highest standards.
AutoBRIDGE utilizes Google Firebase (Google Cloud Platform) for its backend infrastructure. While Bridge Works Software is headquartered in Egypt, our data is stored and processed within Google Cloud regions located in the United States.
Data Security: We employ industry-standard security protocols, including AES-256 encryption for data at rest and TLS/SSL encryption for data in transit.
GDPR & UK GDPR Compliance: We are committed to protecting the privacy of our users in the UK and EEA. Because data is stored in the United States, we ensure that all processing is conducted under Standard Contractual Clauses (SCCs). These are legal frameworks approved by the European Commission and the UK Information Commissioner’s Office (ICO) to ensure that data transferred outside the EEA/UK receives the same level of protection as it would locally.
Access Control: Access to your data is strictly limited to authorized personnel via Multi-Factor Authentication (MFA) and is used solely for service delivery, license management, and technical support.
AutoBRIDGE is not intended for use by children under the age of 13. We do not knowingly collect or store personal information from anyone under 13. If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us. If we learn that we have inadvertently collected such information, we will promptly take steps to delete it from our records.
“We prioritize security and protect user data, especially safeguarding children’s privacy. AutoBRIDGE is not intended for children under 13.”
Bridge Works Software is registered in the Arab Republic of Egypt and operates in accordance
with applicable laws and regulations.
Information collected through the Service may be processed or stored using systems, service
providers, or infrastructure located in different countries where Bridge Works Software or
its service providers operate. Such processing is carried out in accordance with applicable
data protection laws and appropriate safeguards.
Where cross-border data transfers are required, reasonable measures are taken to ensure that
personal information is protected in a manner consistent with this Privacy Policy and
applicable legal requirements.
To protect your privacy and ensure compliance with data protection regulations, we adhere to the General Data Protection Regulation (GDPR) for UK and European Union residents and the California Online Privacy Protection Act (CalOPPA) for California residents. Our data practices reflect these standards, providing you with the following rights:
Access and Correction: You have the right to access, update, correct, or delete your personal information, subject to applicable laws.
Data Portability: Upon request, we can provide a copy of your personal data in a machine-readable format to allow for transfer to another service provider.
Right to Erasure: You may request the deletion of your data, as permitted by applicable law. We will take steps to securely remove your data from our active systems and backup storage within legal guidelines.
Non-Discrimination: Exercising your privacy rights will not result in any discrimination, including denial of service or increased charges.
Transparency in Data Collection: We provide clear information about how and why we collect your data, ensuring transparency and lawful processing.
Opt-Out of Sale of Personal Data: Although we do not sell personal data, we recognize your right to request that your data is not sold in the future if our policies change.
If you wish to exercise any of these rights, please contact us directly at info@auto-bridge.net. We will respond to your requests within the legal timelines specified by GDPR and CalOPPA.
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.
The rights you have to request updates or corrections to the information we collect depend on your relationship with us. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information, as follows: You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph) by canceling your account. Such updates, corrections, changes, and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such an update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable. If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.
If you are one of our workers or applicants, we collect information you voluntarily provide to us. We use the information collected for human resources purposes in order to administer benefits to workers and screen applicants. You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such an update, correction, change, or deletion.
We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of us or any of its Corporate Affiliates (as defined herein), or that portion of us or any of its Corporate Affiliates to which the service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization, or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.
We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with us, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
We keep your information so long as we need it to provide service to you and fulfill the purpose described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we ‘ll either remove it from your system or depersonalize it so that we can’t identify you.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
The laws of the Arab Republic of Egypt, excluding its conflicts of law rules, shall govern this Privacy Policy and your use of our services. Your use of our services may also be subject to other applicable local, national, or international laws.
When you visit our website, download, and install any of our products, use our services, create an account, install any of our products, subscribe to any of our plans, or make a purchase, you are acknowledging and consenting to our Privacy Policy.
By consenting to our Privacy Policy, you agree to the collection of specific hardware information, such as motherboard serial number, NIC serial number, and other hardware-related details where the product or service is installed, for the purpose of licensing and activation associated with the installed product. Additionally, you consent to the collection of personal information, including but not limited to your name, email address, and any other relevant details required for account registration and service delivery. Rest assured that this data will be handled securely and used solely for the intended purposes outlined in our Privacy Policy.
We use “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
Advertising keeps us and many of the websites and services you use free of charge. We work hard to make sure that ads are safe, unobtrusive, and as relevant as possible.
If we decide to change your privacy policy, we will post those changes on this page and/or update the privacy policy modification date existing at the beginning of this document.
GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breaches. Beyond these facts, it’s simply the right thing to do. At AutoBRIDGE, we strongly believe that your data privacy is very important, and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical addresses, sexual orientation, and ethnicity. The Data Protection Principles include requirements such as:
- Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
- Personal data should only be collected to fulfill a specific purpose, and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
- Personal data should no longer be necessary to fulfill its purpose.
- People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data be updated, deleted, restricted, or moved to another organization.
Bridge Works Software is committed to supporting the principles of data protection and privacy rights, including those reflected under the General Data Protection Regulation (GDPR), where applicable.
Personal data processed in connection with the Service is handled using reputable service providers that apply appropriate data protection and security measures in accordance with applicable laws and contractual obligations.
Information may be retained only for as long as reasonably necessary to support legitimate business operations, comply with legal or regulatory requirements, or resolve disputes. Where an account is deleted, associated personal data is handled in accordance with this Privacy Policy and our Terms & Conditions and is not retained beyond reasonable operational timeframes.
Where required by applicable data protection laws, users may request access to, correction of, or deletion of personal information associated with their account. Requests are handled in accordance with applicable legal obligations and technical feasibility.
If you have questions regarding data protection, privacy rights, or the handling of personal information, our support team is available to assist.
AutoBRIDGE utilizes Google Firebase (Google Cloud Platform) for its backend infrastructure. While Bridge Works Software is headquartered in Egypt, our data is stored and processed within Google Cloud regions located in the United States.
Data Security: We employ industry-standard security protocols, including AES-256 encryption for data at rest and TLS/SSL encryption for data in transit.
GDPR & UK GDPR Compliance: We are committed to protecting the privacy of our users in the UK and EEA. Because data is stored in the United States, we ensure that all processing is conducted under Standard Contractual Clauses (SCCs). These are legal frameworks approved by the European Commission and the UK Information Commissioner’s Office (ICO) to ensure that data transferred outside the EEA/UK receives the same level of protection as it would locally.
Access Control: Access to your data is strictly limited to authorized personnel via Multi-Factor Authentication (MFA) and is used solely for service delivery, license management, and technical support.